Your Data · Your Rights · Our Obligations
This Privacy Policy explains how juan265 collects, uses, stores, and protects your personal information when you use our Platform. We are committed to protecting your privacy in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
juan265 ("juan265," "we," "us," "our") is the data controller responsible for the personal information collected through the juan265 online gaming platform accessible at juan265.vip (the "Platform"). As data controller, juan265 determines the purposes and means of processing personal data collected from registered players and Platform visitors in the Philippines.
This Privacy Policy applies to all personal data collected through the Platform, including during account registration, gameplay, financial transactions, customer support interactions, and participation in promotional activities. By registering for or using the juan265 Platform, you acknowledge that you have read and understood this Privacy Policy.
When you register for a juan265 account or use the Platform, we collect the following categories of personal information:
When you access the Platform, we automatically collect certain technical data:
We may receive personal data about you from third-party sources, including payment processors (GCash, PayMaya, BPI, BDO), game providers (JILI, PG Soft, Pragmatic Play, Evolution Gaming), identity verification service providers, and fraud prevention agencies.
juan265 uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and authentication | Identity data, contact data, credentials |
| Processing deposits and withdrawals | Financial data, identity data |
| KYC / anti-money laundering compliance | Identity data, financial data, transaction history |
| Providing and improving Platform services | Usage data, device data |
| Customer support and dispute resolution | All categories as relevant |
| Fraud detection and security monitoring | Device data, IP, financial data, usage patterns |
| Responsible gaming monitoring | Usage data, financial data, account activity |
| Sending promotional communications (with consent) | Contact data, usage preferences |
| Regulatory reporting to PAGCOR | Identity data, financial data, as mandated |
We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where expressly required for real-time fraud prevention and account security.
Under the Philippine Data Privacy Act of 2012 (RA 10173), juan265 processes your personal data on the following legal bases:
juan265 does not sell your personal data to third parties. We share your personal information only in the following limited circumstances:
juan265 uses cookies and similar technologies (local storage, session storage) to operate the Platform effectively. The following categories of cookies are used:
juan265 does not use third-party advertising cookies or cross-site tracking technologies. You can manage browser cookies through your browser settings; disabling strictly necessary cookies will affect Platform functionality.
juan265 retains your personal data for as long as necessary to fulfill the purposes described in this Policy, subject to the following minimum retention periods:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in a manner that prevents re-identification.
juan265 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction:
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data processed by juan265:
To exercise any of these rights, please contact the juan265 Data Privacy Officer via the live chat support function on the Platform or by email at the address listed in Section 13.
The juan265 Platform is strictly restricted to persons who are 21 years of age or older. juan265 does not knowingly collect personal data from individuals under 21. If we become aware that personal data has been collected from an individual under 21, we will immediately close the relevant account, delete the associated personal data to the extent legally permissible, and take appropriate remedial action. If you believe a minor has accessed the Platform, please notify us immediately via the live chat support function.
Some of juan265's game providers and technical service providers are based outside the Philippines. Where personal data is transferred to processors or sub-processors located in other jurisdictions, juan265 ensures that such transfers are subject to appropriate safeguards — including contractual data processing agreements that impose data protection obligations equivalent to those under RA 10173 — or that the receiving jurisdiction has been recognized as providing adequate protection by the National Privacy Commission.
At minimum, cross-border transfers of your personal data occur to the jurisdictions where our game providers host their game servers. These providers are required by their own regulatory frameworks (including EU GDPR and applicable Asian gaming regulations) to maintain high data protection standards, which juan265 contractually enforces.
juan265 reserves the right to update or modify this Privacy Policy at any time. Material changes to the Policy will be communicated to registered players via an in-Platform notification displayed upon next login, and the revised effective date will be updated at the top of this page.
Your continued use of the Platform following notification of changes constitutes your acknowledgment of and agreement to the updated Privacy Policy. If you disagree with any changes, you should cease using the Platform and request account closure.
For any privacy-related inquiries, data subject access requests, or formal complaints regarding the processing of your personal data by juan265, please contact our Data Privacy Officer:
juan265 will respond to all data subject requests within fifteen (15) business days of receipt. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC).
juan265 never sells your personal data to advertisers, data brokers, or unrelated third parties — ever. Your data is used only for Platform operation, regulatory compliance, and the security of your account.
Every connection between your device and juan265 is encrypted with the same 256-bit SSL/TLS standard used by Philippine banks like BPI and BDO. Your login credentials, GCash details, and game data are protected from interception on any network.
juan265 does not sell, rent, or trade your personal data to advertisers, data brokers, or any unrelated third parties. Your phone number stays with us. Your GCash details stay with us. Data sharing is limited to what is legally required and operationally necessary.
juan265 processes personal data in full compliance with the Philippine Data Privacy Act of 2012. As a Filipino player, you have legally enforceable rights over your data, including the right to access, correct, and delete your information.
juan265 collects only the personal data necessary to operate the Platform, process your transactions, and comply with Philippine regulatory requirements. We do not collect GPS location, contact lists, camera access, or any device data beyond what your browser naturally provides.
Your rights under RA 10173 are real and juan265 takes them seriously. Access requests, correction requests, and deletion requests are all handled within 15 business days. Unresolved complaints can be escalated to the National Privacy Commission of the Philippines.
In the unlikely event of a data breach affecting your personal data, juan265 commits to notifying you and the National Privacy Commission within the timelines required by RA 10173. Transparency in security incidents is a non-negotiable standard for us.
Now that you understand how juan265 handles your personal data, you can play with full confidence. Secure transactions, fair games, PAGCOR oversight, and RA 10173 compliance — that's the juan265 standard for every Filipino player.
21+ Must be 21 or older. Gambling is for entertainment only. Play responsibly.